Admission & Residency
- Admission is subject to an assessment of care needs.
- Residents must provide accurate medical, financial, and personal information prior to admission.
- A written agreement must be signed before moving in.
Care Services
- The home provides residential care only (assistance with daily living, meals, personal care, and activities).
- Nursing care is not provided at present but may be available in the future.
- Care plans are reviewed regularly and updated as needs change.
Fees & Payments
- Fees must be paid in advance (weekly/monthly, depending on agreement).
- Failure to make payments may result in termination of residency.
- Additional charges may apply for extra services not covered in the standard package (e.g., special outings, personal items).
Residents’ Rights
- Right to dignity, privacy, and respect at all times.
- Right to receive visitors, subject to the home’s visiting policy.
- Right to make complaints, which will be handled in line with the complaints procedure
Visitors
- Family and friends are welcome to visit during agreed hours.
- Visitors must respect the privacy of other residents and staff.
- The home reserves the right to restrict visits in exceptional circumstances (e.g., health and safety concerns).
Personal Belongings
- Residents may bring personal belongings and small furniture (subject to space and safety checks).
- The home will take reasonable care of residents’ property but cannot accept liability for loss or damage unless caused by staff negligence.
Health & Medication
- Medication must be managed in line with the home’s policies.
- Residents should disclose all health conditions and prescribed treatments.
- Emergency medical treatment will be arranged if required.
Termination of Residency
- Either party may terminate the agreement with written notice (as per contract).
- Immediate termination may occur if:
- Fees are unpaid,
- Care needs exceed the home’s capability,
- Or if a resident’s behavior threatens the safety of others.
Confidentiality & Data Protection
- All personal information is kept confidential in compliance with data protection laws.
- Records will only be shared with authorized professionals or family (with consent).
Changes to Terms
- The home reserves the right to update or amend these terms & conditions.
- Residents and families will be informed in advance of any significant changes.